Getting started
Projects, rooms, app setup, and first steps.
NexyBay support
Help when you need it
Find setup guidance, solve common issues, and contact NexyBay when something needs personal attention.
How can we help?Accounts & sign-inVault & recoveryBackups & restorePayments & licensing
Quick help
Start with the topic closest to the problem.
Vault & recovery
Passwords, recovery code, lock, unlock, and backup.
Starter & Plus
Limits, activation, licensing, and downgrade behavior.
Privacy requests
Exports, erasure, vault deletion, and account questions.
Before contacting support
Include safe details that help us understand the issue.
- Page or feature involved
- Expected result and actual result
- Device, browser, and approximate time
- Exact error message and safe screenshot
- Steps already attempted
Never send
Keep sensitive credentials private.
- Account or vault passwords
- Emergency Recovery Code words
- Full payment-card or bank details
- PayPal passwords
Contact support
Send a clear description to support@nexybay.com
For payment or licensing help, include the purchase email, order number, approximate purchase date, and license reference when available.
Still need help?